Visitors service

ADMISSION AND TICKET COUNTERS
At the ticket counter you will find information in Italian and English about
- fares ok tickets and audioguides;
- information and MIC Card rates;
- access conditions;
- notification of any inefficiencies.

ACCESSIBILITY
Although the historical character of the buildings prevents, in some cases, the total removal of architectural barriers, museums work to ensure access to their historical and artistic heritage by the widest possible public.
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CLOAKROOM
The wardrobe service is free of charge and self-managed.
For reasons of protection of the works, the staff may request that bulky bags, backpacks, umbrellas and other potentially harmful objects be left in the cloakroom.
Items left in the self-service wardrobe must be collected before the museums close.

BUGGIES
The use of a baby pram is admitted inside the museum.

AUDIOGUIDE
In Italian, English and French.
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EDUCATIONAL AND GUIDED TOURS
A guided tour service is available in several languages, for a fee and by prior arrangement, with a choice of museum and/or exhibition route. For information and reservations: 060608 daily from 9.00 to 19.00
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ROOM ASSISTANCE
Room attendants provide visitors with information on museum tours, services and events, also in English, and monitor compliance with rules of behaviour. At museum sites, constant and direct supervision and control of the collections is ensured, also during exhibitions, concerts, conferences and other cultural activities.

BOOKSHOP
Bookshop, reproductions of art and objects, publishing activities.
Museum guides and catalogues can be purchased online.

SERVICE CHARTER
The Charter contains the basic principles, the description of the services provided by the Network, the list of the Museums with the main information (address, website, telephone, opening hours, ticket prices, services available at the museum, access for disabled people), the role of the Managing Company and the index matrix for the validation of the standards.
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INSIDE THE MUSEUM IS FORBIDDEN:
- take photographs with a flash or tripod. No photographs may be taken in the case of exhibitions;
- use a video camera;
- carry bulky bags or backpacks;
- enter with umbrellas;
- bring in pets, except for small dogs in carriers;
- consume food and drink;
- smoking.